Processing & Delivery 

All orders are processed each day and were possible order are shipped the same day as delivery except weekends and public holidays. All order placed over the weeekend will be shipped on the firts working day back after the weekeend/holiday.

For delivery inside Australia, allow 3 - 5 working days (Metro areas will be quicker). (PLEASE NOTE: We cannot guarantee delivery times. We do our best to ensure they arrive in the quickest possible time but once orders leave our premises they are outside of our control. We cannot accept returns or complaints due to late delivery.

Our average time from order to final delivery is under 3 days. 

For delivery outside Australia, allow 7 - 14 working days 

Delivery address

Sex Toys Emporium delivers to many addresses each day. While each address can have slightly different delivery requirements, it is important the service we provide remains convenient, consistent and reliable for everyone. This is why we use Australia Post.

When ordering goods you should consider the address you want the goods sent to.

How are parcels delivered?

Parcels are generally delivered between the hours 8am - 5pm. An attempt will be made to deliver the parcel personally by Australia Post.

However, if there is no one in attendance at the address at the time of delivery one of the following options will be used.

1. We are currently only offering signed for delivery, meaning that we require a signature on delivery.
2. If there are no delivery instructions on the parcel and a signature is not required, the delivery driver will look for a safe location at the address where the parcel can be left.
3. This arrangement is referred to as Safe Drop* parcel delivery 
   (see below for more information about how we choose a safe location).
4. A notification card will then be placed in the addressee's letterbox informing them of the location of the parcel.
5. Delivery to the address will not be completed if a safe location cannot be easily identified, there are no delivery instructions, or a signature is required. In these circumstances, a notification card will be placed in the addressee's letterbox informing them of the Australia Post outlet where the parcel has been transferred for collection, and the expected time after which it will be available.
6. Safe Drop delivery only applies to non-signature parcels.

Delivery guidelines for Safe Drop Parcel Delivery

Safe Drop Parcel Delivery allows Australia Post delivery drivers to leave a parcel that does not require a signature in a safe location if the addressee is not at home and the parcel does not fit into their letterbox. A Safe Drop Notification Card will be placed in the customer's letterbox informing them where the parcel is located.

Australia Post will only use Safe Drop Parcel Delivery when:

1. the parcel can be left in a place that is not visible from the street or public view.
2. the parcel can be left in a place that is clear of potential damage due to factors such as weather conditions, interference or damage by pets etc.
3. the parcel is in good condition i.e. undamaged.
4. the address is clear and unambiguous.
5. the parcel does not require a signature.

If any of the above conditions cannot be met, then the standard carding processes will apply.

Typical safe locations for parcels are:

• under/inside a carport
• on or inside a sheltered front veranda or porch
• inside a front portico
• behind sheltered fixed/solid structures e.g. plant pots
• behind fly-screen door (if parcel size is suitable).

Premises where it is obvious that the parcel cannot be left safely (i.e. flat and apartment buildings, units and properties with an exposed frontage to public view and access) will not be included under this delivery arrangement, under normal circumstances.

The discretion to use Safe Drop delivery arrangements will only be applied where it is clear that a safe location is available. If there is any doubt as to the availability of such a location, standard-carding procedures will be applied.

What are your delivery requirements?

If it is convenient for parcels to be left at your address when you are not there, ensure there is a safe location where the parcel may be left (as detailed above). This location should be out of public view, protected from the weather and unlikely to be accessible by pets or other animals. Some customers opt to provide a box where Australia Post can leave parcels safely.

Alternatively, you may consider one of the following options:

1. Specify an address at which delivery is more likely to be completed (i.e. work address)
2. Where possible, to assist with delivery, include special delivery instructions when ordering goods.